Track Your Order

Every order gets a tracking link the moment it leaves our warehouse. Here is how to find yours.

Check your email

When your parcel is dispatched we send the courier name and tracking number to the email address on your order. Dispatch happens within 48 hours of your order being confirmed, excluding Sundays and public holidays.

If you can't find it, check your spam or promotions folder before assuming it wasn't sent.

Tracking takes a few hours to start working

A tracking number can take up to 24 hours to begin showing updates after you receive it. A number that shows nothing on the first day is normal, not a problem.

How long delivery takes

Once dispatched, delivery typically takes 3 to 7 working days depending on your pincode. Metro and Tier-1 addresses are usually at the shorter end; remote and rural pincodes at the longer end.

Festival periods, sale events, weather and courier delays can push this out. These are estimates from our courier partners, not guarantees.

Cash on Delivery orders

Cash on Delivery orders may need a quick verification before we dispatch. If we can't reach you on the contact details given with your order, dispatch is held until we can — so keep an eye out for a message from us.

Still can't find your order?

Message us with your order number and we'll track it for you:

Email: care.rockwell@gmail.com
Instagram: @rockwell.clothing

We reply as soon as possible, Monday to Saturday.

Something wrong with what arrived?

Returns and exchanges are raised through our returns portal, not by email. Read the Return, Refund & Exchange Policy first — requests must be raised within 5 days of delivery, and damaged or wrong items need an uncut unboxing video.